Policy

1. Introduction  Welcome to our Sedona Limousine Tours Company! We are committed to providing exceptional service to our clients while ensuring their safety and comfort. This policy outlines our guidelines and expectations for both clients and employees. 

2. Reservation and Booking Booking Process: Clients can make reservations through our website. We require advance booking to guarantee availability. Payment: Full payment is due at the time of booking. We accept all major credit cards. Cancellation Policy: Clients must cancel at least 24 hours before the scheduled tour to receive a refund. Late cancellations may incur a fee.  

3. Safety and Conduct Seat Belts: All passengers must wear seat belts during the ride. Alcohol and Drugs: No alcohol or illegal substances are allowed in our vehicles. Smoking: Our vehicles are smoke-free. Smoking is prohibited. Behavior: Clients must treat our drivers and other passengers with respect. Disruptive behavior will not be tolerated.  

4. Vehicle Maintenance and Cleanliness Cleanliness: Our vehicles are thoroughly cleaned and sanitized after each tour. Maintenance: Regular maintenance ensures our fleet is safe and reliable. Vehicle Condition: Clients are responsible for any damage caused during the tour.  5. Tour Routes and Stops Pre-Defined Routes: Tours follow pre-defined routes, but we can customize them upon request. Scheduled Stops: We adhere to the agreed-upon itinerary. Any additional stops may incur extra charges.  

6. Driver Responsibilities Professionalism: Our drivers are courteous, punctual, and knowledgeable about the area. Safety: Drivers prioritize safety and follow traffic rules. Emergency Procedures: Drivers are trained in emergency procedures.  

7. Client Responsibilities Timeliness: Clients must be ready at the designated pickup location on time. Personal Belongings: We are not responsible for lost or damaged personal items. Feedback: We appreciate client feedback to improve our services.  

8. Insurance and Liability Insurance: Our vehicles are insured. Clients are encouraged to have their own travel insurance. Liability: Clients assume responsibility for their actions during the tour.  

9. Privacy and Data Protection Privacy: We respect client privacy and handle personal information securely. Photos and Videos: We may take photos or videos during the tour for promotional purposes. Clients can opt out.  

 10. Contact Information Emergency Contact: In case of emergencies during the tour, clients can reach us at Emergency Contact Number (914)-512-4223 Customer Service: For inquiries or assistance, contact our customer service at (914)-512-4223